Last updated June 22 2024
Restaurant.com Refund Policy
At Restaurant.com, we are committed to ensuring the satisfaction of our customers. Please review our refund policy below, which outlines the conditions under which refunds can be requested and processed.
1. Refund Request Period
Customers have the right to request a full refund for any purchase made on Restaurant.com within 30 days of the purchase date. To be eligible for a refund, customers must submit their request within this 30-day window. Requests submitted after this period will not be eligible for a refund.
2. No Partial Refunds
We do not offer partial refunds under any circumstances. All refund requests will be processed for the full purchase amount of the order in question. This ensures a straightforward and consistent refund process for all our customers.
3. Certificate Exchange Policy
Certificates purchased from Restaurant.com can be exchanged at any time, with no expiration on the exchange policy. If you are not satisfied with your certificate or wish to exchange it for a certificate to another restaurant, you may do so online or by contacting our customer service team. Please note, exchanges are subject to the availability of certificates for the desired restaurant.
4. Restrictions on Used Certificates
If a certificate has already been used to obtain a discount at a restaurant, it is no longer eligible for a refund. This policy is in place to prevent the misuse of our certificates and ensure fairness for both our customers and restaurant partners.
How to Request a Refund or Exchange
To request a refund or exchange a gift certificate, please go to the orders section of your online account or contact our customer service team via support@restaurant.com. Provide your order number and the reason for your request to expedite the process. Our team will review your request and provide further instructions on how to proceed.
Additional Terms and Conditions
- Restaurant.com reserves the right to modify this refund policy at any time without prior notice.
- Refunds will be processed to the original form of payment used at the time of purchase.
- Refunds or exchanges may be subject to verification and approval by our customer service team.
We value your patronage and aim to provide a seamless and satisfactory experience. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team.